Configure email notifications for user mentions

How to enable and customize email notifications for users tagged (at-mentioned) on asset communication.

In addition to the Notifications about communication updates , shown in the notification center in Censhare Web, it is also possible to configure email notifications for this kind of updates. Such notifications can be enabled and work out-of-the-box, but can also be customized according to your needs.

Enable email notifications for user mentions

First, you need to enable and configure default email notifications functionality for at-mentions.

Prerequisite

• Censhare Server 2025.1 and higher

• A configured Mail service

You can create a separate configuration in the Mail service for these kind of notifications or use any existing one. On the next steps, you will need to enter the email address from this configuration from which the notifications will be sent.

Steps

Prepare XSLT transformation

The sample XSLT transformation – XSLT-send-email-on-mention – can be used as-is, you only need to add the email sender from the configured email service.

Use XSLT transformation in the Admin Client configuration

• In the Admin Client, go to Configuration → Modules → Email → Send E-mail using XSLT

• In the asset events, select Trigger email on mention

• In the transformation dropdown, select Send email on mentioning

• Save your changes and update the server configuration

Customize email notifications for at-mentions

Configure email message

In the aforementioned XSLT template, you can adjust the body of the message and its subject, as well as set a local translation.

Add deep link

You can add a deep link to the email notifications. By clicking on this link, the user will be redirected to the asset on which this communication happens.

For this, in Censhare Web:

• Go to the System asset

• Enter System properties (on the very first tab)

• You will land in General → Settings → Web Client URL

  • Enter the URL of your Censhare Web

  • Save your changes

After that, the email will contain a deep link to the context asset.