Overview
Stored searches in the system are user-specific and can sometimes present challenges when attempting to delete them. This article outlines common reasons for such issues and provides step-by-step troubleshooting and resolution methods.
Symptoms
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Users are unable to delete their stored searches.
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An error message, such as "No permission for this action," may appear.
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The issue occurs only for specific users or stored searches.
Possible Causes
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Permission Issues:
The user may lack the necessary permissions to delete the stored search. -
Client-Side Cache:
Residual data cache in the user's local "censhare" folder may cause this issue. -
Master Data Settings:
Stored searches may be saved in the system's master data, requiring administrative access for deletion.
Resolution Steps
Option 1: Clear Local Cache
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Navigate to the user's "censhare" folder on their local machine.
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Delete all files except for the
hosts.xmlfile. -
Restart the Censhare client and attempt to delete the stored search again.
Option 2: Delete Stored Searches via Admin Client
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Log in to the Admin Client.
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Navigate to Masterdata -> User Settings.
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Search for the specific stored search by name.
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Delete the stored search directly from the master data.